Help

Sometimes email providers mistakenly filter ticket emails. Please thoroughly check your Junk, Spam, or Promotions folders for an email from us before trying other steps.

Please check your bank or credit card statement first to confirm if the transaction for the ticket purchase was actually successful. If the transaction failed or is not showing, no ticket would have been issued, and you would need to attempt the purchase again.

If your statement shows the payment was successfully processed, and you've already checked all email folders (including Junk/Spam), please contact the Event Organizer directly.

Important: When contacting the organizer, please provide the following details to help them locate your purchase:

• The email address you used for the purchase.
• The last 4 digits of the credit card used.
• The date of the transaction.

Please Note: QR Tick provides the ticketing platform, but the event organizers manage attendee lists and specific purchase inquiries. They are best equipped to assist with issues related to successful payments where the ticket email wasn't received.

Smaller Events: Contact the Event Organizer directly. They often have a guest list and can verify your purchase.

Larger Events: Lost tickets for large events can sometimes be harder to replace due to volume. Always keep your ticket email safe. If lost, contact the Event Organizer well in advance, but replacement isn't guaranteed. If you successfully paid but haven't received the email after checking spam/waiting, please contact support with your name and the email address used.

Please Note: QR Tick provides the ticketing platform, but the event organizers manage attendee lists and specific purchase inquiries. They are best equipped to assist with issues related to successful payments where the ticket email wasn't received.

Providing your phone number is completely optional. For some events, we may offer ticket delivery via SMS or WhatsApp as an alternative or backup to email. If you provide your number, it may be used for this purpose if the event organizer enables it. It is not required to purchase tickets.

Yes, you can print your e-ticket if you prefer a physical copy. However, it's not usually necessary. The QR code on your ticket can be scanned directly from your phone screen at the event entrance.

Yes. When you receive your ticket email, it will include a secure link that you can use to share the ticket with someone else if needed.

Yes, QRTick is available for licensing. If you're interested in licensing our ticketing system for your own organization or platform, please contact us to discuss licensing options and customization possibilities.

If you're interested in using QRTick as the ticketing platform for your next event, please visit qrtick.com to explore our packages. Once you select your preferred package, we'll work closely with you to get your event ticketing live!