Help Center

Purchasing tickets is easy:

1. Browse our events and select the one you'd like to attend
2. Click on "Get Tickets" to go to the series page
3. Select the number of tickets you want using the + and - buttons
4. Review your selection in the ticket tally
5. Enter your contact information
6. Complete your purchase securely

After completing your purchase, your tickets will be:

• Sent to your email address immediately
• Available in your account under "My Tickets"
• For some events, you may also receive them via WhatsApp or SMS if you provided your phone number

Each ticket includes a unique QR code that will be scanned at the event entrance.

Refund policies vary by event. Generally:

• Full refunds are available up to 7 days before the event
• Partial refunds (50%) are available between 7 days and 48 hours before the event
• No refunds are available within 48 hours of the event

Please check the specific event details for any variations to this policy.

Yes, you can transfer your tickets to another person:

1. Go to "My Tickets" in your account
2. Select the ticket you want to transfer
3. Click on "Transfer Ticket"
4. Enter the recipient's email address
5. The recipient will receive an email with instructions to claim the ticket

Sometimes email providers mistakenly filter ticket emails. Please thoroughly check your Junk, Spam, or Promotions folders for an email from us before trying other steps.

If you still can't find it, contact our support team with your purchase details.

Please check your bank or credit card statement first to confirm if the transaction for the ticket purchase was actually successful. If the transaction failed or is not showing, no ticket would have been issued, and you would need to attempt the purchase again.

If the payment went through but you didn't receive a ticket, please contact our support team immediately.