Help Center
Find answers to common questions and get the support you need
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Frequently Asked Questions
How do I purchase tickets?
Purchasing tickets is easy:
- Browse our events and select the one you'd like to attend
- Click on "Get Tickets" to go to the series page
- Select the number of tickets you want using the + and - buttons
- Review your selection in the ticket tally
- Enter your contact information
- Complete your purchase securely
How do I receive my tickets?
After completing your purchase, your tickets will be:
- Sent to your email address immediately
- You may also receive them via WhatsApp or SMS if you provided your phone number and the event organiser has enabled this option
Each ticket includes a unique QR code that will be scanned at the event entrance.
Can I get a refund?
Most ticket purchases are final. Refund policies vary by event and are determined by the event organiser.
If you need a refund, please contact your event organiser directly to discuss their specific refund policy. QRTick provides the ticketing platform, but refund decisions are made by the individual event organisers.
Some organisers may offer:
- Full refunds up to a certain number of days before the event
- Partial refunds closer to the event date
- No refunds for last-minute cancellations
Important: Always check with your event organiser about their refund policy before purchasing tickets.
Can I transfer my tickets to someone else?
Yes, you can transfer your tickets to another person by sharing the unique QR code with them.
When you receive your ticket email, it will include a secure link and QR code that you can share with someone else if needed. The person you share it with can use the same QR code to gain entry to the event.
Note: Only one person can use each QR code for entry, so make sure the person you're transferring the ticket to is the one who will actually attend the event.
I can't find my ticket email. Where could it be?
Sometimes email providers mistakenly filter ticket emails. Please thoroughly check your Junk, Spam, or Promotions folders for an email from us before trying other steps.
If you still can't find it, contact our support team with your purchase details.
I think my payment failed. Did I get a ticket?
Please check your bank or credit card statement first to confirm if the transaction for the ticket purchase was actually successful. If the transaction failed or is not showing, no ticket would have been issued, and you would need to attempt the purchase again.
If the payment went through but you didn't receive a ticket, please contact our support team immediately.
Contact Support
If you couldn't find the answer to your question, please contact our support team: